FREQUENTLY ASKED QUESTIONS

We offer a full range of auto electrical, diesel, and vehicle services — including diagnostics, repairs, turbocharger servicing, air conditioning, Warrant of Fitness (WOF) inspections, and general vehicle maintenance. We also supply and install trusted brands like MAX-SAFE vehicle safety systems, Icepack sleeper cab air conditioning units, and quality ENEOS oils.

Yes – our qualified technicians work on just about anything with wheels or an engine. From cars and 4WDs to utes, trucks, motorhomes, and heavy machinery, we’ve got the tools and experience to get the job done right.

We recommend booking ahead so we can schedule your vehicle in and avoid delays. You can call us, email us, or fill out the booking form on our website. If it’s urgent, give us a call – we’ll do our best to fit you in.

You’ll find us in Palmerston North at 691 Tremaine Ave, right next door to Autokraft 4×4. We’re easy to spot and there’s plenty of parking on-site.

Yes – we’ll always provide an estimate before starting any repairs or major work. If anything unexpected comes up during the job, we’ll get in touch first to discuss your options.

Yes – we’re authorised service agents for Bosch, Delphi, Denso, and Zexel. That means we use genuine parts, follow manufacturer procedures, and can provide warranty-backed repairs.

Absolutely. We work with a range of businesses and fleets across the Manawatū region. From regular servicing to electrical diagnostics and safety upgrades, we can keep your vehicles reliable and on the road.

Absolutely. Our team specialises in diagnostics and can identify and repair electrical issues quickly and accurately.

Yes – we perform WOF inspections on-site at our Palmerston North workshop. We check your vehicle thoroughly and can advise on any repairs needed to pass.

Yes – we provide full diesel servicing, including fuel injection checks, turbocharger servicing, and general diesel maintenance. Keeping your engine in top condition is our priority.

It depends on the job. Routine servicing and minor repairs are often same-day, while more complex work or 4WD fit-outs may take longer. When you book, we’ll give you an estimated timeframe.

Yes – we can set up tailored maintenance schedules for any vehicle. Regular servicing helps prevent unexpected breakdowns, keeps warranties valid, and ensures your vehicle performs at its best both on and off the road.

Yes – our online store features a range of quality products and parts, including electrical components, diesel parts, and 4WD accessories from trusted brand ARB.

Definitely. You can select “Pickup” at checkout and collect your order from our Palmerston North workshop once it’s ready. We’ll email or call you when your order is available for collection.

Certain products, like bull bars, canopies, and MAX-SAFE safety systems, require vehicle-specific fitment, so prices can vary. For these items, you can simply request a quote through our website. Our team will review your enquiry, confirm compatibility for your vehicle, and send you a tailored quote with fitting details.

If something you’re after is out of stock or not listed on our website, get in touch – we’ll do our best to source it for you or let you know when it’ll be available again.

We accept all major credit and debit cards, bank transfer, Afterpay, and Google Pay. All transactions are processed through our secure checkout system, so your details stay protected.

Most orders arrive within 3-5 working days. If your order is expected to take longer, we’ll give you a call and let you know.

We deliver New Zealand-wide

Shipping costs are calculated at checkout based on your location and the size or weight of your order. You’ll see the total before confirming your purchase.

If you see this message, it usually means one or more items in your cart are too large for standard shipping. Don’t worry – just give us a call, and we’ll sort out a shipping option that works for you.

Currently, we ship within New Zealand only. If you’re based overseas and are interested in a specific product, get in touch – we may be able to help arrange a solution.

Yes – if an item is listed as available on backorder, it means you can purchase it now and we’ll ship it as soon as new stock arrives. Backorder timeframes vary depending on the supplier, but we’ll keep you updated and let you know as soon as your item is ready to go.

If you’ve ordered the wrong part or changed your mind, please get in touch within 7 days of receiving your order. We’ll confirm if the item is eligible for return and provide instructions. Returned items must be unused, in original packaging, and in resellable condition.

If the return is due to an error on our part or a faulty product, we’ll cover the cost. Otherwise, return shipping is the customer’s responsibility.

Let us know as soon as possible – ideally within 48 hours of delivery – and include photos if you can. We’ll work quickly to resolve the issue with a replacement, refund, or repair.

Yes – most of our parts and products come with a manufacturer’s warranty. Warranty periods vary depending on the brand and product type.

You can reach our team by phone, email, or through our online contact form. You’re also welcome to stop by our workshop in Palmerston North during business hours – we’re always happy to help in person.

We’re open Monday to Friday, 8:00 am – 5:00 pm.
If you message us outside these hours, we’ll get back to you as soon as we can the next business day.

If your enquiry relates to an online order (tracking, returns, or payments), please email or call us with your order number handy – it helps us sort things faster for you.

Absolutely! Our team is happy to help you choose the right part or accessory for your vehicle. If you’re unsure what you need, just get in touch and we’ll point you in the right direction.

Yes – we provide free, no-obligation quotes for all vehicle servicing and fitment work. You can request a quote through the website or contact us directly for tailored advice.