Privacy Policy

Last updated: 06/05/2026

Autokraft Electrical & Diesel Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, contact us, request a quote, book a service, place an online order, visit our workshop or otherwise interact with us.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

1. Who we are

Autokraft Electrical & Diesel Limited is based in Palmerston North, New Zealand. We provide automotive, diesel, auto electrical, air conditioning, diagnostics, WOF, servicing, 4WD accessory, installation and vehicle safety system services.

We also supply selected products through our website, including electrical components, diesel parts, 4WD accessories and other automotive products.

2. Personal information we collect

We may collect personal information from you when you use our website, place an order, request a quote, make a booking, contact us, visit our workshop, communicate with our team or use our products and services.

The personal information we collect may include:

• your name

• phone number

• email address

• billing and delivery address

• order details

• order and transaction records, such as order totals, payment status and invoice details

• vehicle details, including make, model, registration, VIN, mileage, fault information and service history where relevant

• booking details

• quote and enquiry details

• messages, emails or other communications you send to us

• photos, documents or information you provide for quotes, fitment checks, diagnostics, warranty claims or support requests

• website usage information, such as pages viewed, device information, browser type and approximate location data

We only collect personal information where it is reasonably necessary for our business activities.

3. How we collect personal information

We may collect personal information directly from you when you:

• use our website or online store

• place an order through WooCommerce

• request a quote

• book a vehicle service or inspection

• contact us by phone, email, website form, social media or in person

• subscribe to updates or marketing communications

• provide vehicle or product information for advice, installation, diagnostics or warranty support

• visit our workshop

We may also collect information from third parties where necessary, such as payment providers, couriers, suppliers, warranty providers, installers, booking systems, analytics tools or other service providers involved in helping us provide products and services to you.

4. How we use your personal information

We use personal information to:

• respond to enquiries

• provide quotes and advice

• process and fulfil online orders

• arrange shipping, delivery or workshop collection

• manage bookings and workshop jobs

• provide diagnostics, repairs, servicing, installation and support

• confirm product compatibility or vehicle fitment

• record payment status and process invoices, refunds and returns

• manage warranty claims and supplier support requests

• communicate with you about orders, bookings, quotes, services or support

• improve our website, products, services and customer experience

• send marketing communications where permitted

• keep business, tax and accounting records

• protect our business, website, staff, customers and systems

• meet legal, regulatory, insurance and compliance obligations

5. Online orders and payments

Our website may use WooCommerce and related payment providers to process online orders and payments.

When you place an order, we collect the information needed to process your purchase, including your name, contact details, billing and delivery details, order details, order totals, payment status and invoice details.

We do not collect or store full payment card details. Card and online payment details are handled securely by the relevant third-party payment provider.

6. Shipping, delivery and suppliers

Where you place an order, we may share necessary information with couriers, freight providers, suppliers or fulfilment partners so your order can be processed, supplied, delivered or collected.

For special-order, backorder, oversized, imported or supplier-direct products, we may need to share relevant order or delivery information with suppliers or freight providers.

7. Workshop, vehicle and installation information

When you book a service, request diagnostics, ask for product advice or arrange installation, we may collect information about you, your vehicle and the work requested.

This may include vehicle details, fault descriptions, photos, diagnostic information, service notes, installation records, parts used, warranty details and communications about the job.

We use this information to provide services, confirm suitability, complete work, maintain service records, provide after-sales support and meet any legal or business record-keeping requirements.

8. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, improve performance, understand website traffic and support marketing or advertising activity.

Cookies are small files stored on your device. You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as pages viewed, time spent on the site, device and browser information, traffic sources, approximate location information and other website usage data.

This information helps us improve our website, understand what customers are looking for and measure website performance. Google Analytics information is generally aggregated and does not directly identify you to us.

9. Marketing communications

We may use your contact details to send updates, offers, product information, service reminders or marketing communications where permitted.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We may still send non-marketing communications relating to orders, bookings, quotes, invoices, services, safety, warranty matters or other important business communications.

10. When we share personal information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• payment providers, where needed to process or confirm payment status

• couriers, freight providers and delivery partners

• suppliers, manufacturers and warranty providers

• installers, technicians or service partners

• website, hosting, IT and email service providers

• analytics and marketing service providers

• accounting, legal, insurance or professional advisers

• debt collection or credit reporting services where necessary

• government, regulatory or law enforcement agencies where required by law

We only share the information needed for the relevant purpose.

11. Overseas service providers

Some of the service providers we use may store or process information outside New Zealand. This may include website hosting, email systems, analytics tools, payment providers, marketing platforms, cloud storage or supplier systems.

Where personal information is shared or stored overseas, we take reasonable steps to ensure it is protected appropriately.

12. How we store and protect personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure systems, access controls, password protection, staff processes, secure payment providers and appropriate website security measures.

No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

13. How long we keep personal information

We keep personal information for as long as reasonably needed for the purposes it was collected, including to provide products and services, manage customer relationships, maintain business records, support warranty or service history, meet legal and tax obligations, resolve disputes and protect our business.

When personal information is no longer needed, we will take reasonable steps to delete it, securely destroy it or anonymise it.

14. Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details at the bottom of this policy.

We may need to verify your identity before responding to a request.

15. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will take appropriate steps to contain and assess the breach and notify the Office of the Privacy Commissioner and affected individuals where required by law.

16. Third-party websites

Our website may contain links to third-party websites, supplier websites, manufacturer information, social media platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The version published on our website applies from the date shown at the top of the page.

18. Contact us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact us:

Autokraft Electrical & Diesel Limited
691 Tremaine Ave
Palmerston North, New Zealand
Phone: 06 359 0100
Email: [email protected]